Contact us
Please choose the topic of your contact request on the list below.
Where do I report a defect in the apartment?
Use the contact form
The tenant must inform the landlord of any defects s/he has discovered. If the tenant fails to report the defect, liability may be transferred to the tenant.
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Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
Can I drill holes in the walls of the apartment?
Holes can be drilled for the installation of pictures etc. First ask the landlord about necessary tools and equipment for the walls. Do not drill in the bathroom, so that the waterproofing doesn’t break.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
Why is the radiator not warm, even though it’s winter?
The radiator isn’t supposed to be warm all the time. The radiator has a thermostat that allows it to warm up only when the room cools down below the set value in the thermostat. The radiator works correctly when only the top part of it is warm. The recommended room temperature is 21-22 ° C.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
Can I renovate the apartment by myself?
In principle, the tenant is not allowed to carry out repairs or alterations in the apartment. However, if you want to do this type of work, be sure to contact the landlord in advance. If the apartment has undergone unauthorized repairs or alterations, it may result in liability for the tenant.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
When and how do I pay my rent?
The rent must be paid monthly, by the 10th day of each month. We will send you the payment information every year. You’ll see an account and a reference number. Always use this reference number when you pay the rent. You can also use an e-invoice, which will be invoiced directly to your online bank, or a direct payment that will automatically be paid out of your account on the due date.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
What if I can’t pay the rent by the due date?
Contact our office as soon as possible to make a payment agreement. Otherwise, we will send you a payment request. If the rent remains unpaid for more than one month’s rent, and we do not receive your payment by the due date for payment, we will collect the claims by legal process.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
How do I apply for an apartment?
You can apply for an apartment here »
We will process your application and email you an offer when free apartments are available.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
I have already sent an application. Why haven’t I received an offer yet?
The application is valid for three months at a time. We may have not had a suitable apartment to offer you during this time. You can send a new application after the old application has expired.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
I am moving to Jyrkkälä. When do I get the keys and what do I need to consider before moving?
You have received the instructions to pay the safety deposit in advance. Have you already made the payment, so that we can see it on our bank account? You will get the keys to your new home on the first day of the rental contract. Remember to send an official notification of change of address
Keep in mind that you also need to make your own electricity contract.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
My neighbor is being noisy. What should I do?
The rules of the house prohibit making loud noise between 22:00 and 07:00. The easiest and fastest way to solve the situation is to kindly ask your neighbor to keep it down. If necessary, you can also make a disturbance notice to the Jyrkkälänpolku office.
Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068
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Contact details
Customer service
Jyrkkälänpolku office
Jyrkkälänkatu 2, 20210 Turku
Tel. 02 2788 880, info@jyrkkala.fi
Opening hours: Mon, Tue, Fri 12–15 & Wed, Thu 12–16
Telephone service: Mon, Tue, Fri 9–15 & Wed, Fri 9–16
Maintenance service in the evenings and weekends
Tel. 0500 824 068